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Careers with Brain in Hand

We don’t mean to brag, but we’re doing our best to change the world here.

We can’t do it on our own, though: as we continue to expand at pace, helping more people to become more confident and independent, we’re looking for bright new stars to light up our business.

If you want to join a motivated and skilled group of professionals within an innovative, inclusive environment built on respect for difference and new ideas, then we want to hear from you. We deliver our professional support system to end users with a range of needs and difficulties, and to organisations (including local authorities, NHS trusts, charities, and universities) who use it to transform the lives of the people they support.

Our reach is always growing, so keep an eye on this page for information about roles which could span the whole of the UK; we’ll list specific vacancies below, but we’ll always be looking for exceptional candidates to fill roles which may be region-specific, home-based with travel, or working out of our head offices in Exeter, in the beautiful county of Devon.

We are currently seeking quality candidates for the following vacancies:

Careers with Brain in Hand

Service Delivery Team

Show Available Positions

Customer Support Officer - Head Office Exeter & home based

We’re looking for an experienced administrator to help us ensure that everyone who uses our digital support system gets the same high standard of service throughout their journey with us.

As our new Customer Support Officer, you’ll provide proactive and responsive administration to manage user accounts from the first referral right up to renewal. Well organised, a quick learner, and a great communicator, you’ll ensure all our users’ records are accurately maintained so we can give them the best support throughout their time with us.

Please download and read the full job specification using the button below. To apply, please download and complete an application form and send your completed form to Your email subject line should include the job title and be marked for the attention of Michelle Caine, Customer Support Manager.

This is an ongoing vacancy with no set closing date.

Download Spec

Apply now

To apply for any of the above positions, please ensure that you have first read and understood the job specification.

Then simply click the link in the above listing to apply. If you have any difficulties with this, please email us at

As part of the recruitment process, we collect and process some personal data about applicants. Click here to read our privacy notice explaining what we do with that data and how we ensure we responsibly meet all our data protection obligations.