Additional privacy information for Brain in Hand marketing data

 

This page covers additional privacy information relating to Brain in Hand marketing activity including information specific to visitors to the Brain in Hand website at https://www.braininhand.co.uk/  

 

Privacy Notice last updated on 22nd June 2026

2.1. Purposes of data processing

Type of data:

  • Personal data

  • Technical information on your visit to the Brain in Hand website or apps 

Lawful basis:

  • Article 6 Lawful Basis: Article 6(1)(b) - contract
  • Article 9 Exemption: Article 9(2)(a)  - explicit consent 

Type of data:

  • Personal data 
  • Recordings of voice calls you have with our Customer Support Team

Lawful basis:

  • Article 6 Lawful Basis: Article 6(1)(a) consent and  Article 6(1)(f) – legitimate interest
  • Article 9 Exemption: N/A 

When we rely on legitimate interest, our legitimate interest is to be able to fulfil your requests e.g. registering you to a webinar

If you don't provide certain data when requested, we may not be able to provide our services (e.g. process your enquiry or registration)

2.2. Types of personal information gathered for BiH website visitors

  1. Personal data

    a. We may collect and use the following identity information about you via our enquiry, referral or registration forms, or through interactions with BiH representatives: name, email address, mobile number, enquiry details. 

    b. We also get business contact information from third parties such as Cognism.

  2. Technical information on your visit to the Brain in Hand website or apps

a. This is information we collect from your use of our website and mobile applications, such as the frequency at which you use different features or pages of the website or app. 

b. During each visit to our website or mobile application, we also automatically collect the following technical information: 

i. the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions;

ii. operating system and platform;

iii. Information about your visit, including the full Uniform Resource Locators (URL), clickstream (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, mouse-overs, button presses, swipes, and methods used to browse away from the page);

3. Recordings of voice calls you have with our Customer Support Team

a. If you call our Customer Support Team, or they call you, we will record your calls for training and quality assurance purposes and to allow you to leave an out-of-hours message for the team. This is not an emergency or crisis service.
Call recordings are deleted after 90 days. Other information such as call duration and notes are retained according to our usual retention policy.

 

2.3. Data retention 

Any personal data that we collect from you (whether submitted directly or collected through your use of our system) will be reviewed on a regular basis to ensure that we only continue to store and process it under lawful grounds, for an appropriate period as detailed in our Data Protection Policy and only for as long as necessary. For more information, please contact us at dpo@braininhand.co.uk.

2.4. Other information

Further information for all types of BiH visitors and users is available on our main Privacy Notice page.