Accessibility statement

At Brain in Hand, accessibility requirements are considered as an integral part of our software development lifecycle as we develop new features and enhance our mobile apps and web-apps in particular. This includes accessibility related acceptance criteria for developments, and both automated and manual accessibility testing. We also conduct more holistic reviews, including both internal and 3rd party reviews, based on key user journeys.

Our focus is on supporting users of the following assistive technologies and features: dark mode, zoom and increased font size, screen readers and keyboard only usage (including in dark mode). We also test using assistive touch and high contrast features.

We are also actively working on specific accessibility remediation activities for areas of our mobile and web apps which do not have changes road-mapped for the near future. We are aware that there are some areas of our web-app are not  accessible to non-mouse users, and are considering our strategy on how best to update these features.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please call us on 01392 247 909 or email info@braininhand.co.uk.

We’ll consider your request and get back to you within 7 working days to provide the information or to let you know if we can’t.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact info@braininhand.co.uk.

If you’re not happy with how we respond to your accessibility complaint, contact the Equality Advisory and Support Service (EASS). 

Brain in Hand Ltd is committed to making its websites and mobile applications accessible.

We are working towards meeting the WCAG 2.2 AA standard and have conducted tests of a sample of pages on each website and application.

The Brain in Hand public website, the Brain in Hand signed-in website for registered users and the Brain in Hand mobile applications are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The Brain in Hand public website

We know some parts of this website are not fully accessible. For example:

• you cannot modify the line height or spacing of the text
• most older PDF documents are not fully accessible to screen reader software
• some of our pages are difficult to navigate using just a keyboard
• you cannot skip to sections of each page when using a screen reader
• some links have duplicate names making them hard to distinguish when using a screen reader
• some buttons do not have a text alternative
• some pages do not have proper html headings or heading structure
• some online forms have poor colour contrast

The Brain in Hand signed-in website (web-app) for registered users

We know some parts of the signed-in website are not fully accessible. For example:

• some screens, in particular our Calendar feature, are difficult to navigate for keyboard-only users
• some pages do not have proper HTML headers so screen reader software may not represent the visual page structure
• some buttons do not have a text alternative
• some pages do not have proper html headings

The Brain in Hand mobile applications for registered users

We know some parts of the applications are not fully accessible. For example:

• some screen elements do not have a text alternative or a text label
• the visibility of focus indicators on some screen elements should be improved
• interacting with some screens through screen readers or voice control is generally possible but the experience could be improved.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. We will be reducing the amount of necessary information delivered through PDF.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some PDFs that we link to are not owned or produced by Brain in Hand.

Any new PDFs or Word documents we publish should meet accessibility standards or we will provide an accessible alternative.

This statement was prepared in Spring 2026. It will be reviewed in November 2026.
We are aiming to produce a fuller accessibility statement in the GOV.UK accessibility statement format during 2026.

This statement is based on our sample tests against the Web Content Accessibility Guidelines V2.2 level AA . We selected the sample of pages to test based on the importance of the information on the page and to test against a range of different page types and functions.

The public website was last tested by Brain in Hand Ltd. in Spring 2026

This included a sample of:

• Home page
• Information pages - 'How Brain in Hand works'
• Video content
• Contact Us pages and forms

The registered users' website was last tested by Brain in Hand Ltd. in Winter 2025-2026.

This included a sample of:

• Sign-in screens
• Existing user Home Screen
• Calendar
• Activities
• Timeline
• Settings
• Account details
• Brain in Hand introduction screens

The mobile applications were last tested by Brain in Hand Ltd. in Winter 2025-2026.

This included a sample of:

• Sign-in screens
• Calendar and Event screens
• Check in interactions
• Timeline
• Settings

We actively consider accessibility as part of our discovery, design, and development activities, and will continue to make further improvements as we update each part of Brain in Hand during 2026. We will continue to test new features for accessibility during the active development phases. We will also conduct fuller accessibility tests of each existing aspect as we continue work on our technology elements.